Hampton Inn & Suites Mount Laurel/Moorestown

If you are ever staying at this hotel DO NOT book the room 126 or and room close to it. I stayed at this hotel for 3 nights and EVERY and I mean EVERY morning at 4:00 am the hospitality staff was preparing for their day. I understand that they are doing their job but at the same time the guests are trying to sleep. It’s uncalled for and now I need to drive 7 hours very tired and drained. . I loved the hotel but still undecided if I’ll be back….

We have stayed here a few times due to having family in the area and it has been a great experience every time. The location is convenient to 295 & the turnpike, but not so close that all you hear are trucks going by all day and night. Most recently, we stayed here and left an item behind and didn't realize until we were too far to turn back. We reached out to the hotel and they located our item and explained to us how to send a shipping label and assured us that they'd ship it back to us. We left on a Monday morning and received the item in the mail on Wednesday morning. We can't thank the employees enough for their hospitality and help with the situation!

Desk service very pleasant. Room not my idea of CLEAN I like them using bleach to clean shower floor because it looks dirty if u dont also kills germs i use lysol spray n i stand on hand towel never walk on carpet with bare feet. Housekeeping needs a bit more attention continental breakfast woman never stopped cleaning n used spray not just wipe off very attentive She should b given a raise. And No I don't know her never stayed there befor saw her before this am. Sheets not presed very wrinkled makes me wonder if clean???

Stayed here a week and it was great. 4th floor is very quiet. Elevators are a little slow but the stairs work great and are carpeted. Breakfast was good and changed some day to day. Impressive to see toppings put out for the waffle, and oatmeal. Eggs were always a bit too salty, but I assume these come pre-made and are heated onsite. Loved the little details like swing away covers for the room door peepholes. The pillows were great too. Only oddities with my room (416): Nowhere to hang clothing. One bathroom tiles is much lower than its neighbors (a risk for a broken toe). And poor lighting when it's dark out.

Expectations were not met. Despite being "renovated" in April, the room had issues. The bathroom/closet door was mostly stuck. The wall hangar was broken and what's left of it is nearly coming out of the wall. There was visible unsanded primer on top of paint throughout the room. The room smelled of primer/paint. The door catch is loose. Overall it seemed like the hotel went for the cheapest renovation option, and got bad quality as a result. I had to pull out the refrigerator to turn the knob since it was off. The topping point for me was despite seeing photos of a pool, there is no pool. I recommend the cleaning staff be trained to detect and report the maintenance issues so they can be proactively resolved. If this has been or is the practice, then maintenance or management is not doing a good job responding. It was not worth it to me to debate the issues or change rooms of the level of quality was considered acceptable, as it spoke to what I should expect in other rooms. I left the hotel after two nights (weeklong stay) to stay somewhere else, which is a first in my life. The bed is much firmer than I prefer, but that is just a preference. Breakfast and the staff were great. The first floor common areas were nice, clean, and appeared to be well-maintained.